Performance Management enables everyone in an organisation to understand key performance objectives.

Performance Measures are used to gauge the effectiveness of strategy execution and highlight issues. They are often defined using a balanced scorecard approach to identify leading and lagging measures (e.g. quality fails v renewals).

Why is it important?
Selecting the right measures can significantly improve organisational performance by helping to align behaviours to strategic objectives. Selecting the wrong measures can create poor behaviours.

Understanding how an organisation is performing relative to its peers can highlight performance issues that need to be addressed.

How does ChangeDirector help?
You can use ChangeDirector to define measures using strategy and benefit maps. ChangeDirector also provides a framework for defining hierarchical and calculated measures with an intuitive framework for executive reporting. 

Measures are linked to benefits so you can assess the contribution of initiatives to the achievement of strategic objectives on an on-going basis.